Good pieces.
Proper support.

Clear from
the start.

Changed your mind?

Request a return within 14 days of delivery. Change-of-mind returns must be unused, unworn and in their original unopened product packaging, with any product seals intact. Opening the outer shipping box or mailer does not count as opening the product packaging.

Opened product packaging is not eligible for a change-of-mind return. This restriction does not apply to faulty, damaged, incorrect or missing items, or to any return, refund or cancellation right provided by law.

Something wrong with your order?

Tell us what happened and include a clear photo where possible. A close-up of the problem and a full view of the item usually help. For shipping damage, include the packaging. We do not require an unboxing video. If a photo is not possible, explain that in your request.

How returns work

1. Send your order number, the item and the reason for your request.
2. Wait for return authorisation and the correct return address before sending anything.
3. We review the request and explain the available next steps. A human makes the final decision; you can ask for a review of that decision.

For approved change-of-mind returns, the customer pays return postage. We cover reasonable agreed return costs for an approved faulty or incorrect item. Do not send items to the supplier or an address on the parcel without authorisation.

Approved refunds go to the original payment method. We explain whether an inspection or return is required and notify you when a refund has been issued. Payment-provider processing times may vary.

These terms do not limit your statutory rights. Faulty goods, non-delivery, incorrect items and legal cancellation rights are assessed separately from change-of-mind returns.

Shipping & care